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Blind and Attended Transfer

During a call, you can transfer the call to another contact in one of two ways:

Blind Transfer – transfer a call to another contact immediately without consulting with the recipient of the transfer.

Attended Transfer – Transfer a call with prior consulting with the intended recipient of the transfer

 

How to transfer using the DataPhone Softphone App

1. During the call Press “More”
2. After Pressing More, look for the “Transfer” button
3. Enter the phone number you want to transfer to.
A. Blind Transfer – The call will be transferred without consulting the recipient first. That’s it!
B. Attended Transfer – You first will contact the recipient of the transfer to see if they can take the call, after that you, will see the following:
  B.1. Select “Transfer” and that’s it.
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